This is now our second year conducting this important piece of research. By doing work like this, we can help to give insight to a variety of stakeholders in the shared living industry. From landlords and developers, through to managing agents, service providers and proptech companies.
Only by understanding customer needs can a business provide not only the right service, but the right level of service. The customer in this scenario is the tenant - a word which is archaic in nature and not fit for purpose in today’s accommodation landscape - especially in the shared living environment. It is our view that tenants are more members of a community, residents in a property or housemates sharing their home. Whatever we choose to call them - they must be recognised as a person who has a need - affordable, quality housing - which can be provided when we understand what and how that need can be met.
This survey looks to get to the bottom of what “tenants” think in 2021 and help you in whatever service you provide within this industry sector.